How do you say no to a customer asking for a discount?

If you absolutely have to reply negatively to the customer’s request for a discount, do so politely. Say you’re sorry, but that the price you offered them is the best value package. Stand your ground without getting defensive or forceful, even if the customer insists.

How do you politely decline a customer request for discount?

As for your discount request, I’m sorry to say that we don’t offer discounts. We believe that our service offers more value for your money and it will be unfair to our other customers if we make an exception. Let me know if I can send you the contract.

How do you handle customers asking for discounts?

6 Things to Do When Your Customer Asks for a Price Discount

  1. Stay calm. First, don’t panic. …
  2. Find out the reason. Asking “why,” in a polite way can serve two purposes. …
  3. Confirm that price is the only obstacle. …
  4. Turn it around. …
  5. Ask for something in return. …
  6. Be willing to say no.

How do you politely say no to a client request?

7 Tips on How to Say No to Customers

  1. Ask for clarification. When customers are vague about why they’re upset (“Your update looks terrible. …
  2. Explain what’s going to happen next. …
  3. Be honest. …
  4. Reframe the “no” using positive language. …
  5. Make the customer feel heard. …
  6. Offer alternatives. …
  7. Explain the reasoning behind the current design.
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How do you tell someone you don’t offer discounts?

1. “We don’t have discounts.” This is my go-to. Because I don’t have discounts for anyone, it’s simplest for me to say that discounts don’t exist.

How do you say no professionally?

Use these examples to politely say “no” to your employer and coworkers:

  1. “Unfortunately, I have too much to do today. …
  2. “I’m flattered by your offer, but no thank you.”
  3. “That sounds fun, but I have a lot going on at home.”
  4. “I’m not comfortable doing that task. …
  5. “Now isn’t a good time for me.

How do you say no to customers in a positive way template?

Here are 8 tips to begin with.

  1. Say “No” without actually saying “No” …
  2. Clarify things before you say “No” …
  3. Begin with empathy. …
  4. Explain things carefully. …
  5. Offer alternatives. …
  6. Listen to your customers. …
  7. Do your best to solve the issue. …
  8. Follow up.

How do you politely decline a request?

How to politely decline

  1. I’m sorry, but we had to refuse your request to move to another department.
  2. I’m sorry but I can’t help you, I have something planned out for tomorrow.
  3. No, I’m afraid I can’t do that for you. …
  4. As I said, I’m afraid I can’t help you at the moment.

How do you say no gracefully in business?

Polite Ways to Say No

  1. Make a statement of regret. (I’m sorry…, I’d really like to, but… …
  2. Explain why the answer is no. (I’m really busy right now, We aren’t available that weekend, etc.)
  3. Offer an alternative, if possible. (I might be able to do it next week, John might be able to help you with that, etc.)
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Is it rude to ask for a discount?

Yes, it is rude to ask anyone for a discount for anything unless there is a legitimate reason such as the job won’t be done on time, or there’s some other reason you shouldn’t have to pay the full amount.

How do I tell a client no?

7 Ways to Tell Your Customer No

  1. Empathize with the customer’s situation. …
  2. Validate the customer’s emotions while reiterating your intention to help. …
  3. Focus on the primacy of the customer and the relationship. …
  4. Treat every “no” like the first “no” of the day. …
  5. Offer your best alternative first. …
  6. Get curious. …
  7. Ask for feedback.